Everything you need to know about returning or exchanging your Nova Universe clothing.
You can return or exchange any item within 30 days of purchase as long as it is unworn and with
original tags. Refunds are processed within 5-7 business days.
To request a return or exchange, go to your orders page, select the item, and click "Return or
Exchange." Follow the instructions provided.
Yes! Exchanges for different sizes are allowed based on availability. Please submit your exchange
request through our online portal.
Personalized items or items on final sale cannot be returned or exchanged.
Once your exchange is approved, shipping usually takes 5-10 business days depending on your
location.
Account & Payment
Learn everything about managing your Nova Universe account and making secure payments.
No, you can check out as a guest. However, creating an account allows you to track orders, save
addresses, and view your order history.
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and gift cards issued by
Nova Universe.
Absolutely! All transactions are encrypted and processed through trusted, PCI-compliant payment
providers to keep your information safe.
Yes, you can update your billing or shipping details anytime in your account settings. Please note
changes won't apply to orders already placed.
Payments can be declined due to insufficient funds, incorrect billing details, or bank restrictions.
If the issue persists, please contact your bank or try another payment method.
SIZE CHART
Reviews: Fits true to size
Measuring Unit :Inches
Size
Chest
Length
Sleeve
S
36
27
8
M
38
28
8.5
L
40
29
9
XL
42
30
9.5
2XL
44
31
10
HOW TO MEASURE?
CHEST -
Measure from the stitches below the armpits on one side to
another.
LENGTH -
Measure from where the shoulder seam meets the collar to the
hem.
SHOULDER -
Measure straight across the back, from one shoulder seam to the
other.
HALF SLEEVE -
Measure from the top of the shoulder seam to the end of the
short
sleeve.
3/4 SLEEVE -
Measure from the top of the shoulder seam to a point between the
elbow and wrist (mid-forearm).
FULL SLEEVE -
Measure from the shoulder seam down to the wrist.
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